Returns & Exchanges
At Leonisa, we want you to feel confident and comfortable in your purchase, which is why we offer a 60-day return policy for most items in their original condition. Whether you need a different size or a different style, our process is designed to be as seamless as our shapewear.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unworn items with original tags attached into the original shipping bag or a secure box, ensuring the hygiene seal is intact on intimate apparel.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing